Description

Information Systems Solutions (ISS) is looking for candidates to support a Security Operations Center for a Research, Development, Test, and Evaluation (RDT&E) network supporting a US Government customer. We are seeking personnel who have previously worked on a Service Desk and desire to specialize in the field of cybersecurity. Within this team you will have the opportunity to work with a variety of subject matter experts covering the full breadth of cybersecurity and learn from their expertise. The selected candidates will primarily be responsible for serving as Tier 2 customer service for a range of security incidents, providing the following support:

Field calls from systems administrators who are attempting to resolve cybersecurity concerns (e.g. problems with application of STIG, IAVM)
Responding to inquiries regarding ACAS Scan Results
Perform initial review of events and incident logs to gather information on suspected incidents and perform triage.

This position is 100% onsite.

Why Work For ISS?

At ISS, we pride ourselves on providing an employee-focused and family first environment. Being a small business, we take the time to get to know our employees and have a vested interest in helping them achieve their career goals. We work to schedule regular social gathering to foster camaraderie within the company. ISS values their employees by providing a comprehensive benefits package that includes a fully vested 401(k) matching program, coverage of family medical deductibles, spot bonuses, and educational assistance to further your career.

Requirements

Clearance Level

Secret

Certifications (IAT Level II)

· Microsoft MCSA or equivalent training

-AND- one of the following (or a certification from a higher IAT level):

CySA+

Security+

CCNA – Security

GICSP

GSEC

SSCP

Required Skills

1-3 years of experience with a service desk environment

Desired Skills

Knowledge of ITIL processes and ITIL Certification
HDI-CSR or other Customer Service Certification

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